FAQ
|
Logicity
Logicity Professional
Support Services
Logicity 1. How do organizations typically use Logicity? Logicity is generally deployed in one of two ways. First, Logicity may be installed onto a system that needs to run pre-developed Crystal Reports but does not need to edit them. This allows the user to run a Crystal Report without having to purchase a license from Business Objects. Second, Logicity is installed onto a networked server and is used to execute and distribute pre-developed Crystal Reports to end users. In this case, reports are typically e-mailed to end users or are saved onto a local network file system. 2. Can Logicity be used to display a Crystal Report onto a web page?
Logicity Professional 1. Why would an organization choose to pay for Logicity Professional?The free Logicity viewer was developed almost 9 years ago when Crystal Reports no longer shipped with a free viewer. We developed Logicity (originally called SaberLogic RPT Tool) as a way to provide this same functionality to our clients. As the number of users grew, we wanted to be able to consistently provide new features and to provide professional support. Logicity Professional is the fully supported version of Logicity and includes some advanced features like password protection, encryption, workspace mode and report logging . To better understand the differences, please see the features comparison matrix.2. We would like to test the free version of Logicity before moving to the Professional version. Will this cause any issues when we decide to upgrade? No. Logicity and Logicity Professional are actually the exact same application. When you decide to purchase Logicity Professional, we will e-mail a code to you that you can enter into your installed version of Logicity to unlock the Professional features. There is no need to install another version.3. How does the Logicity Professional activation process work? When you purchase the license(s) to Logicity Professional, we will send you an activation code to enter into Logicity to unlock the Professional features. 4. What does upgrade assurance provide me with?
Support 1. What constitutes an installation support incident?An installation support incident is defined as a request for support with the installation of Logicity Professional. Once the application is installed, any request for support is considered a technical support incident. If you purchased Logicity prior to January 1, 2011, you are required to purchase a technical support incident. Any purchases on or after January 1, 2011 will include one technical support incident per purchased license. If you are unsure if your issue is installation or technical related, please contact us.2. What constitutes a technical support incident? A technical support incident is defined as a request for support for any issue with Logicity Professional that is not related to installation or to the performance of a Crystal Report. Support incidents can be purchased online here . Each request for support uses one pre-purchased support incident. Services 1. Can SaberLogic assist us with developing Crystal Reports?
2. Can SaberLogic help with other Business Objects software?
3. Where can I buy Crystal Reports or other Business Objects software?
|
