My client uses Logicity Pro to read Crystal XI reports of Dynamics GP10 data. One user recently received a new workstation. She received and entered a new registration key from Logicity. When she opens a report in Pro, the report opens fine but when she refreshes the report, the server name is the ODBC, database is blank, and using the same login and password as before, the database access is denied. The ODBC "VTC" has been installed on her new workstation and matches the old computer and the test connection succeeded. The new workstation is Windows 7 64-bit, the old computer was Windows XP, SP3. Also, the toolbar is blacked out, but you can click on the icon location and the correct function is triggered.
Please advise.
Thanks,
Claude