TOPIC: Unable to uninstall Cr runtime 13.0.10.1385

Unable to uninstall Cr runtime 13.0.10.1385 13 Apr 2021 18:17 #11680

  • josh@chesapeakenurseries.com
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I started having issues with errors when loading reports. I have uninstalled Logicity and downloaded newest lite version but I cannot uninstall the runtime. It says error 2503 Called RunScript when not marked in progress and Error 2502 Called InstallFinalize when no install in progress. How can I make sure that the runtime matches the Logicity version properly? Everything was working fine on 1.8 until last week and I started getting random C++ errors on some reports.
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Unable to uninstall Cr runtime 13.0.10.1385 13 Apr 2021 19:41 #11681

  • bellis
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Are you trying to uninstall the runtime from Add/Remove Software? Have you tried rebooting your computer? Sometimes Windows seems to get confused about if an uninstall has completed or not (or if an install/uninstall requires a reboot).

Thanks!
Brian
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Unable to uninstall Cr runtime 13.0.10.1385 14 Apr 2021 11:14 #11688

  • josh@chesapeakenurseries.com
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I have rebooted and it still has the same errors. Is there any installation media I can use so it has a path to uninstall?
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Unable to uninstall Cr runtime 13.0.10.1385 15 Apr 2021 15:43 #11708

  • josh@chesapeakenurseries.com
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I was able to get version 1.80008 to work with the runtime but it randomly causes errors until I reboot. Do you have any suggestions for me to be able to upgrade this?
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Unable to uninstall Cr runtime 13.0.10.1385 15 Apr 2021 15:45 #11709

  • bellis
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After installing 1.8.0008 are you able to uninstall the runtime? I have not run into that error in trying to uninstall the runtime before.

Thanks!
Brian
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Unable to uninstall Cr runtime 13.0.10.1385 15 Apr 2021 15:46 #11710

  • josh@chesapeakenurseries.com
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No it does the same thing. I can uninstall Logicity but not the runtime.
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Unable to uninstall Cr runtime 13.0.10.1385 15 Apr 2021 15:49 #11711

  • bellis
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Here is a forum post from Microsoft regarding that error which may help:

answers.microsoft.com/en-us/windows/foru...2f-8f6f-40417d139bc1

Thanks!
Brian
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Unable to uninstall Cr runtime 13.0.10.1385 15 Apr 2021 15:52 #11712

  • josh@chesapeakenurseries.com
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Ok thanks. I have already tried the built in admin account. I can uninstall and install other programs as usual. I only have an issue with this unfortunately.
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