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TOPIC: Text files truncated to 212 characters

Text files truncated to 212 characters 12 May 2015 08:52 #1942

  • Derek
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That's new for me too.
I checked this settings and the following could be changed for TXT export

Lines per page and Characters per inch.

I know about the mailing problem. I didn't get a reply either on my mails.
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Text files truncated to 212 characters 12 May 2015 12:51 #1943

  • bellis
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Hey Derek,

We would be happy to refund you if the product does not work. Regarding support requests, we utilize the forums to support free users, and provide phone and email support for pro users. Unfortunately the volume of support requests that we get for free users, sometimes they get lost in the mix. I'm sorry if that was the case for you.

I had seen your email was forwarded to one of our developers to look into it. He has been finishing up another project so he has not had a chance to get to it yet, but I will check with him and his schedule to get an idea of when he would be able to address it. I imagine it would not be until later next week as he just wrapped up that one project, and has one more on his plate before that issue.

Thanks!
Brian
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Text files truncated to 212 characters 12 May 2015 12:57 #1944

  • bellis
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Sorry, that should have also been to Andyww...

I will add a couple more pieces...

Here is the settings for text output available in the Export Options:
<Text>
<CharactersPerInch>12</CharactersPerInch>
<LinesPerPage>60</LinesPerPage>
</Text>

So I think that should do it for you! I would also make sure that when you create the report that you define a large page size and no printer. Sometimes Crystal can get a bit funky with its exports based off of the page size, and if you achieve the large page size with a specific printer that can get lost if it cannot access the printer (like on different computers).
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Text files truncated to 212 characters 12 May 2015 13:09 #1945

  • Andyww
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Thanks. Its working!

The settings are ignored by the free version but I purchased and registered and its now fine.

Andy
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Text files truncated to 212 characters 12 May 2015 13:11 #1946

  • bellis
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That's fantastic to hear!!! I'm sorry it took so long to get there!
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Text files truncated to 212 characters 12 May 2015 13:28 #1947

  • Derek
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Good to know! That explains why it is working for me. :-)
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