TOPIC: The server response was: 5.7.1 Unable to Relay

The server response was: 5.7.1 Unable to Relay 13 Jul 2015 16:25 #1989

  • jervin
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In v1.8.8.0 when setting up the .rrd file to email a report, I receive the following error message when sending to an email address that is outside of the company.

Mailbox unavailable. The server response was: 5.7.1 Unable to relay (emailCrystalReport)

If I am sending to someone inside the company it works fine, however, when sending to someone who has say and yahoo.com extension, I receive the error message above? Any thoughts?

Thanks,
Joe Ervin
Last Edit: 13 Jul 2015 16:29 by jervin.
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The server response was: 5.7.1 Unable to Relay 20 Oct 2015 19:59 #2046

  • Clarity
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Are you using gmail server's by chance? I had a similar issue that I just resolved using their relay service. If so, I'll do my best to outline the solution.

Colin
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The following user(s) said Thank You: jervin

The server response was: 5.7.1 Unable to Relay 27 Oct 2015 14:58 #2051

  • jervin
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I'm actually using an exchange server.

Thanks,
Joe E
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The server response was: 5.7.1 Unable to Relay 27 Oct 2015 16:43 #2052

  • RonMoses
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Best guess is that your outgoing server SMTP requires authentication. Try checking the Authentication checkbox in the Action tab, and entering a valid account username/password.
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