Dear Experts,

I have installed Logicity. I ran the solution builder to schedule a report. I entered all the necessary information when saving the RRD file. Now, if I try to execute or schedule the report to run now, I get the following error message: Mailbox unavailable. The server response was: 5.7.1 Requested action not taken: message refused (emailCrystalReport). However, the mailbox does exist.

Can someone please assist?

Thanks in advance,
Zack H.

I am also experiencing the same issue. I can email reports fine within the walls of our building however if I attempt to email to and individual outside of the company I receive the same message. Did you ever find a solution to this issue or can anyone provide a solution.

Thank you

I might as well copy paste your message. Same problem. Searching the forum, not luck as yet.

Hello,
Does your mail server require SSL?
Here is a way you can find out:


If your server does, that would be the problem. Logicity does not yet support SSL.
Many MailServers, such as Gmail, and Exchange use SSL Encryption.

Thanks dellis, I'll check it out soon as I get back in the office.