Troubleshooting a Time Out Error When Emailing a Crystal Report

QUESTION:  Does anybody know how to solve the following error? "The operation has timed out (emailCrystalReport)" It has only started happening recently on a large report.


That message usually means that the e-mail server that Logicity is attempting to use for SMTP was inaccessible, was responding too slowly, or closed the connection because it didn't like something about the e-mail. We would suggest checking your e-mail server to see if something in the logs provides any hints to what is going on. Also, possibly try a smaller report to see if it goes through alright (it could be the attachment size that is the problem).

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Eli Remington

Eli Remington

Eli is the web marketing director and a partner at SaberLogic, a professional services firm that provides custom development, programming services, integration consulting and technical support for Infor ERP VISUAL and Epicor ERP. SaberLogic also specializes in Crystal Reports development, custom programming and custom web development. Follow Eli on Google+ and Linkedin.


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