TOPIC: Upgrade: How to

Upgrade: How to 20 Feb 2012 18:23 #955

  • kenhenderson
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We are having some problems and want to first upgrade to see if that will fix our issues. Is there a document that describes how to go about upgrading?
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Re:Upgrade: How to 21 Feb 2012 13:09 #956

  • Newton
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What problems are you facing can you tell in short?
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Re:Upgrade: How to 21 Feb 2012 15:18 #957

  • kenhenderson
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Missing data from report. Shows in Crystal, but not when we run Logicity.
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Re:Upgrade: How to 23 Feb 2012 20:17 #959

  • sduranceau
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Hello!
To upgrade Logicity to the latest version navigate to the main page, and select the latest version:

From here select Download Now, and run the installer when it finishes. The installer will auto-update Logicity to the latest version.
I hope this helps!
-Devin
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Last Edit: 23 Feb 2012 20:39 by sduranceau. Reason: Fixed Image
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Re:Upgrade: How to 30 Jul 2012 22:18 #1054

  • Flowprod
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The latest version in the above post was 1.6.29. We are currently running that version and we are experiencing missing data as well.

Has anybody else experienced this? Will upgrading to the latest 1.7.3 version resolve this issue?

Thanks.
Jim.
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Re:Upgrade: How to 31 Jul 2012 13:09 #1056

  • sduranceau
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Hi Jim!
Yes, I believe 1.7.3 should fix the issue with missing data.
I hope this helps!
-Devin
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Re:Upgrade: How to 09 Aug 2012 22:32 #1062

  • Flowprod
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I upgraded to 1.7.3.0 and I am still experiencing missing data at some page breaks. Any other ideas?
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Re:Upgrade: How to 10 Aug 2012 14:51 #1067

  • aellis
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Jim,

The reason Devin suggested upgrading to 1.7 was on the hunch what you were experiencing was saved data in the report. Logicity 1.6 would show that by default whereas 1.7 now forces a refresh. Beyond that I have seen some goofy stuff with Crystal in the past related to page break data when it involves print drivers. Can you try editing the Crystal Report and telling it to optimize for 'No Printer' under page setup and see if that helps?

-Adam
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Re:Upgrade: How to 10 Aug 2012 20:47 #1070

  • Flowprod
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Unfortunately, the “No Printer” option was already selected. None of the group footers are using suppression formulas. I am comparing the same report when run using Crystal to when it is run using Logicity.

Thank you for your help.
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