Logicity uses the native runtimes that come straight from SAP Crystal Reports, which means that sometimes issues arise when using Logicity and Crystal Reports on the same machine.
We recently had a customer upgrade their Crystal Reports software from version 2008 to 2013. They received the following error when trying to run old RRD files.
Could NOT load the report.
Inner Exception: Error Application Server support Unable to load the crystal report file
They even tried to reinstall Logicity, but the problem didn't go away.
So what was the reason for this issue, and more importantly, what was the solution?